SERVICE BY EVENT
Basic services for the care of non-critical failures.
Service by Event consists on designed attention to meet the requirements of failures or installations, whether "hardware" or "software," in order to maintain productivity in all users in your company.
These services are often delivered by specialists located outside the customer's location. To activate the service our client must simply open a case either on their systems or ours so that our call center can manage it and send the appropriate specialist.
The Services by Event are defined by a Service Level Agreement (SLA) that specifically establishes how and the time for the service to be delivered, which is monitored by our Service Center.
Our clients can complement the coverage of this service with options such as:
- Remote Support
- 7 x 24
- Parts Storage
- Backup Equipment