{"id":2264,"date":"2026-07-20T02:55:57","date_gmt":"2026-07-20T02:55:57","guid":{"rendered":"http:\/\/netsergroup.com\/?page_id=2264"},"modified":"2026-07-21T21:40:02","modified_gmt":"2026-07-21T21:40:02","slug":"soporte-en-sitio-a-usuarios-finales","status":"publish","type":"page","link":"https:\/\/netsergroup.com\/es\/end-user-field-services\/","title":{"rendered":"Soporte a Usuarios Finales"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_code _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<!DOCTYPE html><!-- [et_pb_line_break_holder] --><html lang=\"en\"><!-- [et_pb_line_break_holder] --><head><!-- [et_pb_line_break_holder] --><meta charset=\"UTF-8\"><!-- [et_pb_line_break_holder] --><meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\"><!-- [et_pb_line_break_holder] --><title>Netser Group | End User Field Services<\/title><!-- [et_pb_line_break_holder] --><link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><!-- [et_pb_line_break_holder] --><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;500;600;700;800&#038;family=IBM+Plex+Mono:wght@400;500&#038;display=swap\" rel=\"stylesheet\"><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->  :root{<!-- [et_pb_line_break_holder] -->    --navy:#00309D;<!-- [et_pb_line_break_holder] -->    --navy-deep:#001F66;<!-- [et_pb_line_break_holder] -->    --blue:#3399E1;<!-- [et_pb_line_break_holder] -->    --gray:#AAADAF;<!-- [et_pb_line_break_holder] -->    --ink:#0B1220;<!-- [et_pb_line_break_holder] -->    --text-dim:#5B6472;<!-- [et_pb_line_break_holder] -->    --bg:#FFFFFF;<!-- [et_pb_line_break_holder] -->    --bg-soft:#EAEEF4;<!-- [et_pb_line_break_holder] -->    --line:#E4E7ED;<!-- [et_pb_line_break_holder] -->    --radius:6px;<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->  *{box-sizing:border-box; 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animation:none !important; }<!-- [et_pb_line_break_holder] -->    .reveal{opacity:1 !important; transform:none !important;}<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] --><\/style>\n<p><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<header class=\"hero\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"hero-inner\"><!-- [et_pb_line_break_holder] -->      <span class=\"eyebrow\">End User Field Services<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h1>Reliable End User Field Services<\/h1>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"subhead\">Across Latin America &amp; the Caribbean<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <pee class=\"lead\">On-site technical support for your employees in remote and regional offices, delivered by bilingual engineers, coordinated centrally, and executed to SLA standards in over 20 countries.<\/pee><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"hero-ctas\"><!-- [et_pb_line_break_holder] -->        <a href=\"\/contact-us\/\" class=\"btn-primary\">Schedule a Consultation<\/a><!-- [et_pb_line_break_holder] -->        <a href=\"\/contact-us\/\" class=\"btn-ghost\">Request a Quote<\/a><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/header>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">What We Do<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Your field team, supporting users in person.<\/h2>\n<p><!-- [et_pb_line_break_holder] -->      <pee>We serve as your field team, supporting users in person, wherever your business operates in Latin America or the Caribbean. Our engineers help users stay productive by solving technical issues onsite, installing equipment, and providing desk-side support that complements your centralized IT operations.<\/pee><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <pee style=\"font-weight:600; color:var(--navy-deep); margin-bottom:20px;\">Our End User Field Services include:<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"capability-grid reveal-group\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><circle cx=\"9\" cy=\"7\" r=\"4\"\/><path d=\"M2 21v-2a5 5 0 0 1 5-5h4a5 5 0 0 1 5 5v2\"\/><path d=\"M17 8l2 2 4-4\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Onsite user support and troubleshooting.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><rect x=\"4\" y=\"3\" width=\"16\" height=\"12\" rx=\"2\"\/><path d=\"M2 20h20M9 17v3M15 17v3\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Hardware installation and peripheral setup.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><path d=\"M12 3v12\"\/><path d=\"M7 10l5 5 5-5\"\/><path d=\"M4 20h16\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Software installation and user onboarding.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><rect x=\"5\" y=\"8\" width=\"14\" height=\"7\" rx=\"1\"\/><path d=\"M7 8V4h10v4M7 15v5h10v-5\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Printer, network, and device troubleshooting.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><path d=\"M12 2l2.9 6.5 7.1.6-5.4 4.7 1.6 6.9-6.2-3.7-6.2 3.7 1.6-6.9L2 9.1l7.1-.6z\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>VIP and executive support services.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><rect x=\"3\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"3\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"3\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><rect x=\"14\" y=\"14\" width=\"7\" height=\"7\" rx=\"1\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Office 365 desktop application support (Outlook, OneDrive, Teams, Excel, etc.)<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21c0-4 4-6 8-6\"\/><circle cx=\"18\" cy=\"17\" r=\"3.2\"\/><path d=\"M18 15v.5M18 18.5v.5M16 17h.5M19.5 17h.5\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Basic user configuration, login issues, and profile troubleshooting.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"capability-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"icon\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2\"><path d=\"M9 5H7a2 2 0 0 0-2 2v12a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V7a2 2 0 0 0-2-2h-2\"\/><rect x=\"9\" y=\"3\" width=\"6\" height=\"4\" rx=\"1\"\/><path d=\"M9 12h6M9 16h4\"\/><\/svg><\/div>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Ticket integration with your ITSM system.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section alt\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">Regional Coverage<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>We deliver onsite user support in:<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"countries-grid reveal-group\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"country-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>North America<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>USA, Mexico, Canada.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"country-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Central America<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Costa Rica, Panama, Belize, El Salvador, Guatemala, Honduras, Nicaragua.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"country-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>Caribbean<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Jamaica, Puerto Rico, Trinidad &amp; Tobago, Anguilla, Antigua &amp; Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Cura\u00e7ao, Dominica, Dominican Republic, Grenada, Haiti, St. Kitts, St. Lucia, St. Maarten, St. Vincent, US &amp; British Virgin Islands.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"country-card reveal\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<h4>South America<\/h4>\n<p><!-- [et_pb_line_break_holder] -->        <pee>Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"countries-footer\"><!-- [et_pb_line_break_holder] -->      <span class=\"tagline\">Whether you have one remote office or 40 regional sites, we ensure consistent end-user experience across LATAM and the Caribbean.<\/span><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">Fit Check<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Who We Support<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"fit-grid reveal-group\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"fit-card reveal\"><!-- [et_pb_line_break_holder] -->        <span class=\"r-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span><!-- [et_pb_line_break_holder] -->        <pee>U.S. &amp; Europe-based IT departments with users in LATAM.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"fit-card reveal\"><!-- [et_pb_line_break_holder] -->        <span class=\"r-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span><!-- [et_pb_line_break_holder] -->        <pee>Manufacturers, retailers, logistics and professional services firms with distributed teams across the region.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"fit-card reveal\"><!-- [et_pb_line_break_holder] -->        <span class=\"r-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span><!-- [et_pb_line_break_holder] -->        <pee>Healthcare, finance, and service-based companies needing compliant support.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"fit-card reveal\"><!-- [et_pb_line_break_holder] -->        <span class=\"r-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"3\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span><!-- [et_pb_line_break_holder] -->        <pee>Any business that wants in-person IT without local headcount.<\/pee><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section alt\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">In Practice<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Common Scenarios<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"usecase-layout\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<ul class=\"rlist reveal-group\"><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>Laptop replacement and desk-side setup.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>Printer troubleshooting at remote branches.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>Assisting non-technical users in their native language.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>Outlook or Teams login issues resolved onsite.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>&#8220;Boots on the ground&#8221; for help desk overflow.<\/li>\n<p><!-- [et_pb_line_break_holder] -->        <\/p>\n<li class=\"reveal\"><span class=\"z-badge\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke-width=\"2.5\"><path d=\"M13 2 3 14h7l-1 8 10-12h-7l1-8z\"\/><\/svg><\/span>User onboarding during new site openings.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/ul>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"usecase-graphic reveal\"><!-- [et_pb_line_break_holder] -->        <!-- IMAGE-REF: update this URL after migration --><!-- [et_pb_line_break_holder] -->        <img decoding=\"async\" src=\"PASTE_ENDUSER_IMAGE_URL_HERE\" alt=\"Netser field engineer providing desk-side support to an employee\" style=\"width:100%; height:100%; object-fit:cover; border-radius:8px;\"><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">Why Netser<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Why Choose Us<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<ul class=\"checklist reveal-group\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>SLA-driven response and resolution times.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>Centralized dispatch and coordination.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>English-speaking account management.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>Bilingual (EN\/ES\/PT) onsite techs.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>Ticket integration, reporting, and customer feedback.<\/li>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<li class=\"reveal\"><span class=\"check-ico\"><svg viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M4 12l6 6L20 6\"\/><\/svg><\/span>Flexible delivery: branded, white-labeled, or co-managed.<\/li>\n<p><!-- [et_pb_line_break_holder] -->    <\/ul>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"section alt\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"section-head reveal\"><!-- [et_pb_line_break_holder] -->      <span class=\"kicker\">What Clients Say<\/span><!-- [et_pb_line_break_holder] -->      <\/p>\n<h2>Trusted by teams supporting distributed users.<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"test-grid reveal-group\"><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"test-card reveal\"><!-- [et_pb_line_break_holder] -->        <pee>&#8220;Our users in Colombia, Peru, and Mexico all receive the same support experience, thanks to this team.&#8221;<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"test-who\">\n<div class=\"name\">LATAM Support Manager<\/div>\n<div class=\"role\">U.S.-based SaaS Company<\/div>\n<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/p>\n<div class=\"test-card reveal\"><!-- [et_pb_line_break_holder] -->        <pee>&#8220;They&#8217;re not just field support. They feel like part of our internal help desk.&#8221;<\/pee><!-- [et_pb_line_break_holder] -->        <\/p>\n<div class=\"test-who\">\n<div class=\"name\">Global Service Desk Lead<\/div>\n<\/div>\n<p><!-- [et_pb_line_break_holder] -->      <\/div>\n<p><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/p>\n<section class=\"cta-band\"><!-- [et_pb_line_break_holder] -->  <\/p>\n<div class=\"wrap\"><!-- [et_pb_line_break_holder] -->    <\/p>\n<h2>Let&#8217;s Support Your Teams in the Field<\/h2>\n<p><!-- [et_pb_line_break_holder] -->    <pee>Ready to bring local support to your distributed users in Latin America? Let&#8217;s talk.<\/pee><!-- [et_pb_line_break_holder] -->    <\/p>\n<div class=\"hero-ctas\" style=\"justify-content:center;\"><!-- [et_pb_line_break_holder] -->      <a href=\"\/contact-us\/\" class=\"btn-primary\">Book a Consultation<\/a><!-- [et_pb_line_break_holder] -->      <a href=\"\/contact-us\/\" class=\"btn-ghost\">Contact Us<\/a><!-- [et_pb_line_break_holder] -->    <\/div>\n<p><!-- [et_pb_line_break_holder] -->  <\/div>\n<p><!-- [et_pb_line_break_holder] --><\/section>\n<p><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><script><!-- [et_pb_line_break_holder] -->(function(){<!-- [et_pb_line_break_holder] -->  var reduceMotion = window.matchMedia('(prefers-reduced-motion: reduce)').matches;<!-- [et_pb_line_break_holder] -->  if('IntersectionObserver' in window && !reduceMotion){<!-- [et_pb_line_break_holder] -->    var revealEls = document.querySelectorAll('.reveal');<!-- [et_pb_line_break_holder] -->    var io = new IntersectionObserver(function(entries){<!-- [et_pb_line_break_holder] -->      entries.forEach(function(entry){<!-- [et_pb_line_break_holder] -->        if(entry.isIntersecting){<!-- [et_pb_line_break_holder] -->          entry.target.classList.add('visible');<!-- [et_pb_line_break_holder] -->          io.unobserve(entry.target);<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->      });<!-- [et_pb_line_break_holder] -->    }, { threshold:0.12, rootMargin:'0px 0px -40px 0px' });<!-- [et_pb_line_break_holder] -->    revealEls.forEach(function(el){ io.observe(el); });<!-- [et_pb_line_break_holder] -->  } else {<!-- [et_pb_line_break_holder] -->    document.querySelectorAll('.reveal').forEach(function(el){ el.classList.add('visible'); });<!-- [et_pb_line_break_holder] -->  }<!-- [et_pb_line_break_holder] -->})();<!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/body><!-- [et_pb_line_break_holder] --><\/html>[\/et_pb_fullwidth_code][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2264","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/pages\/2264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/comments?post=2264"}],"version-history":[{"count":6,"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/pages\/2264\/revisions"}],"predecessor-version":[{"id":2377,"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/pages\/2264\/revisions\/2377"}],"wp:attachment":[{"href":"https:\/\/netsergroup.com\/es\/wp-json\/wp\/v2\/media?parent=2264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}