Warranty Fulfillment, Repairs, and Installation
We help OEMs and hardware manufacturers deliver SLA-based warranty support, including onsite installation, device replacement, and bench/lab repairs, in over 20 countries across Latin America and the Caribbean.
Your in-region field team, under your brand.
Whether you're supporting servers, end-user devices, POS systems, or critical infrastructure, we act as your in-region field team to install, repair, and replace hardware under your brand, without needing your own teams on the ground.
- Onsite Repairs & Device Replacement.
- Installation Services (New Hardware, Swaps, Field Kits).
- Bench Repair / Lab Diagnostics.
- Warranty Program Execution & RMA Support.
- Spare Parts & Logistics Management.
We install it. We fix it. We manage the parts and SLAs, all under your brand.
Four pillars of a complete warranty program.
Onsite Support & Installation Services
- Device troubleshooting, diagnostics, and swap-outs.
- Onsite installation of desktops, servers, routers, POS, kiosks, and more.
- Mounting, cabling, and configuration included.
- White-labeled or branded service delivery.
- SLA monitoring, documentation, and closure workflows.
Whether it's a warranty replacement or a brand-new install, we do it on-site and to spec.
Bench Repair & Lab Services
- Component-level diagnostics and replacement.
- Software reimaging and factory reset.
- Functional testing and preventive maintenance.
- Depot repair handling for RMA workflows.
Ideal for centralized service programs or complex hardware requiring diagnostics.
Spare Parts & Logistics
- Regional inventory storage and FSL (forward stocking locations).
- Import/export and customs coordination.
- On-demand dispatch and return logistics.
- Barcode tracking and inventory reports.
We handle the entire parts chain, from receiving to recovery.
Call Center & Case Intake
- Tier 1 and Tier 2 support in English, Spanish, and Portuguese.
- End-user triage and claim validation.
- Case creation and escalation to field or bench repair.
- Fully integrated or standalone ticketing system.
You decide who takes the call. We'll handle the next steps.
We deliver installation, repair, and warranty services in:
North America
USA, Mexico, Canada.
Central America
Costa Rica, Panama, Belize, El Salvador, Guatemala, Honduras, Nicaragua.
Caribbean
Jamaica, Puerto Rico, Trinidad & Tobago, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Haiti, St. Kitts, St. Lucia, St. Maarten, St. Vincent, US & British Virgin Islands.
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.
Program Design & Launch
Custom SLA & country matrix.
Local compliance and warranty process alignment.
Field engineer certification and SOP development.
End-to-end launch coordination.
Trusted by OEMs building regional service programs.
"They support our entire LATAM footprint. Installs, repairs, parts. It's like having our own service team on site."
"We built a white-labeled install and repair program in 8 countries, without opening a single local office."
Let's Build Your Regional Support Program
From installation to repairs to full warranty tracking, we help you deliver global service standards across Latin America.